What browsers are supported by Bill Pay?

• Other browsers and operating systems may be used; however, they are not supported by FIS and some features may not function properly. • To ensure proper site functionality,  cookies and JavaScript must be enabled. • For maximum security, always use the latest version of a browser. Beta versions of browsers and operating systems are not recommended or supported. • Compatibility View for Microsoft Internet Explorer® is not supported. • If a browser or operating system is no longer supported by the vendor, it is not supported by FIS.

How do I get started with the Bill Pay process?

The cudonline platform will step you through setting up your Bill Pay, however, if you would like to see our step by step process, we have made an easy tutorial for your viewing pleasure.

I’m using Mozilla Firefox, why is Bill Pay not loading?

Mozilla is not allowing the page to redirect to Bill Pay due to the Accessibility settings. This can be fixed by clicking on the menu (3 bars) on the top right, selecting Options/Preferences ->on the left side, select Advanced-> Under Accessibility, uncheck ‘Warn me when web sites try to redirect or reload the page’ If you do  not want to uncheck the field, the following option will also work, but will have to be done every time you access Bill Pay. Click on Bill Pay tab. Right Click on the... Read More

Do all bill payments go electronically?

No, only payments going to payees who accept electronic payments go electronically. If the payee does not accept electronic payments, the payment will be sent as a physical check.

When I log into bill pay the screen reads my session is timed out –

It is important to be using the most up to date browser when accessing Bill Pay. The message you are receiving is due to your browser’s settings blocking third party cookies. Bill pay requires these to be enabled. You will find instructions on enabling third party cookies for the most recent versions of some of the most popular browsers. If you are on an older version, or if you do not see your browser on here, you may reach our e-Commerce department for assistance at 303-963-1333. Internet Explorer: Click on... Read More

Bill pay is not working on your Mobile App?

This is due to our new Bill Pay Disclosures, in order to continue using our Bill Pay services we ask you to please read and accept our new disclosures. To do so, all you have to do is go to our full version site, log in and click on bill pay. Once this is done you can go back to your Mobile App and use Bill Pay as usual. Side Note: You don’t necessarily have to go to an actual computer to accept the new disclosures, you can easily do... Read More