For your security, your account is locked if you have incorrectly entered a password too many times in a row.
To reset your password using your mobile app
- Click on the forgotten password at the login screen.
- Enter the required fields and click Reset Password, this will send a temporary password, sent to the email address on file.
- Use the temporary password to login into the mobile app,
The app will prompt you to change the temporary password to a permanent password of your choice.
To reset your password over the phone
303.239.1150 or 800.279.3288
To reset your password via our secure email portal
Email us through the secure portal