With our new digital banking experience, you can utilize Card Management to self-serve select items on your Credit Union of Denver cards. To utilize Card Management:

Desktop:

• Navigate to the “Cards” tab
• Click on the card you wish to manage
• Toggle through the various options, which include blocking the card, managing card alerts, blocking specific card controls including location and transaction types, ordering a replacement card, adding travel notices and initiating a balance transfer

Mobile:

• Navigate to the “More” tab
• Select “Cards”
• Select “Card Management”
• Select the card you wish to manage
• Toggle through the various options, which include blocking the card, managing card alerts, blocking specific card controls including location and transaction types, ordering a replacement card, adding travel notices and initiating a balance transfer

Typically, responses arrive within two minutes, but timing may vary. You may experience delays or failures in delivery of an alert because of any of the following circumstances:

1. Merchant delay in processing a transaction;
2. Delays and/or failures attributable to network operators and telecommunications providers;
3. If your mobile device is off or out of operating range of a carrier with an appropriate signal for SMS and/or data services;
4. A variety of other wireless service and coverage conditions

Yes. Our first priority is to protect your personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, DO NOT RESPOND!

No, as an authorized user you can only enroll one phone number per card. However, different cards may have different alert destinations.

To receive alerts, you will need to edit your phone number under Settings then Contact within Digital Banking. 

No. Text message alerts can only be sent via U.S. carriers and will only be receivable in the U.S. 

Yes, Card Management has alerts that you can select, inlcuding declined purchases. 

First, within Digital Banking lock your card.  This will make your card unusable. Under Card Management select the card you wish to report and go to Replacement Options to select a reason and follow the prompts.

As an alternative option you may contact us during business hours or call Mastercard^® direct with the numbers below:

Card Department

• Card Services during regular business hours 303.963.1340

Lost or Stolen Cards

• Credit Card – After Hours 866.820.5890
• Debit Card – After Hours 888.918.7746

There is no need to unsubscribe for this embedded service within Digital Banking. Its optional to use. 

Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information.