Skip to main content
Routing # 307075259
Online Help Center Online Mobile Banking 04-2024

Digital Banking Help Center

Download our Digital Banking App

Apple Android

Welcome to the Digital Banking Help Center!

Check out the information below to learn more.

Phone and laptop showing new digital mobile banking experience


Digital Banking Features

Snapshot Icon

Snapshot - instant view of accounts with Quick Links

2 Factor Authentication Icon

Additional safety features like two-factor authentication and certain authenticator apps like Google Authenticator, Authy or Duo

Transactions Icon

View transactions

Mobile Check Deposit Icon

Deposit a check via mobile deposit (mobile app only)

Automatic Transfers Icon

Set up automatic transfers

Travel Notice Icon

Submit a travel notice for your debit and/or credit card

Outer Transfers Icon

Set up transfers and/or payments to or from accounts you have with other financial institutions

Dispute Transactions Icon

Set Up Account Alerts and Notifications

Card Lock Icon

Lock or unlock your debit or credit card

Lost or Stolen Card Icon

Report your credit card lost or stolen or order a replacement card


And much more!


How to get started - 1st Time Login


1. Ready to log in? Important steps! 
To make our digital banking experience more secure, the username and password has an 8 character minimum. You will be prompted to reset your password upon logging in.

  • Username: The username needs to be 8-40 characters and can contain letters, numbers, and special characters
  • Password: The password minimum is 8 characters and requires an uppercase, number, special character and lowercase
  • Biometric authentication: Fingerprint and facial recognition will only become available once you’ve completed set-up

2. Choose your two-factor authentication method: Text, call me. (Extra security level to keep your accounts safe.)

  • Enter your two-factor authentication code and click verify
  • You will then be asked to verify your contact information 

Don’t forget! No one should ever ask for your credentials so they can conduct transactions or activity on your behalf. If you have been asked for this information, cease communication, and let us know immediately at 303.234.1700.


Our Digital Banking is Member Centric Focused

You now have access to all your accounts with a single login.

Digital Banking View
Example 1

Here is an example of how the member-centric relationship will look. 

Digital Banking View
Example 2

Here is another example for 'Mary.' All of your accounts will be shown under a single login in Digital Banking! No need to change your password.


How to Personalize the View of Your Accounts

Nicknames, Color Coded, & Hiding Accounts

Within Digital Banking, you can name your accounts, choose a new color identifier, and even hide accounts you don't want to see. Below are the steps to personalize your view:

Desktop:

  • Navigate to the “Preferences” tab
  • Click “Settings”
  • Click “Accounts”
  • Select the account you wish to personalize by clicking on the pencil icon
  • Rename the account, select an account color and select “Save”
  • Optional: You may also select the 'Hide This Account' button to hide or unhide your account

Mobile:

  • Navigate to the “More” tab
  • Select “Preferences”
  • Select “Settings”
  • Select "Accounts"
  • Select the account you wish to personalize
  • Rename the account by selecting the pencil icon, select an account color and select “Save”
  • Optional: You may also toggle the 'Hide This Account' button to hide or unhide your account

Digital Banking - Desktop Screenshot Examples

(click on images to enlarge)

Step 1

Desktop Settings in Digital Banking

Step 2

Desktop Settings in Digital Banking

Step 3

Desktop Settings in Digital Banking


Using our Desktop & Mobile App

Click on the following boxes to expand and learn about our features and how to use them.

HOW DO I...

You will be able to make loan payments right from your account of choice. To make a loan payment:

Desktop:
  • Click “Move Money"
  • Click "Transfers”
  • Select the “From Account” and “To Account”
  • Click “Payment Type” and select “Minimum Payment Due”, “Current Balance” or “Last Statement Balance”
  • Add Any Additional Principal (Optional)
  • Select a Frequency
  • Select a Payment Date
  • Add a Memo (Optional)
  • Review and Confirm Payment
  • Additionally, you can review transfers under the Transfers tab
Mobile:
  • Select “Move Money”
  • Select “Make a Transfer”
  • Select the “From Account” and “To Account” and ensure your loan is selected in the “To Account”
  • Select “Payment Type”
  • Select a Frequency
  • Select a Payment Date
  • Add a Memo (Optional)
  • Review and Confirm Transfer

To make a mobile check deposit using your iPhone or Android device through the app (as soon as the Android app is available). 

To make a mobile check deposit:
  • Select “Deposit” or access the “Deposit” widget from an individual account
  • Select the account you wish to deposit the check to
  • Enter the amount of the check to deposit
  • Take a picture of the front of the check
  • Take a picture of the back of the check
  • Select “Submit Deposit” and review the confirmation screen

Please note, adding an external account for transactions is a different process, and can be seen in the next section titled “Link an External Account (Transfers Only)”.

To add an external account for viewing:

Desktop:
  • Click “Get Started” under “Add an External Account” on the home page to add an external account for viewing purposes
  • Search for your non-Credit Union of Denver financial institution
  • Review the terms and conditions and click “Continue”
  • Your external financial institution will provide Account and Transaction Data to Credit Union of Denver securely
  • Log in to your external financial institution, and complete any required two-factor authentication from your other financial institution
  • Choose which accounts you'd like to connect and click “Complete”
  • Once you’re a given the “Success” message, please give the platform a few minutes to upload the accounts
Mobile:
  • Select “Link and View External Accounts” on the home page to add an external account for viewing purposes
  • Search for your non-Credit Union of Denver financial institution
  • Review the terms and conditions and click “Continue”
  • Your external financial institution will provide Account and Transaction Data to Credit Union of Denver securely
  • Log in to your external financial institution, and complete any required two-factor authentication from your other financial institution
  • Choose which accounts you'd like to connect and click “Complete”
  • Once you’re a given the “Success” message, please give the platform a few minutes to upload the accounts

Linking to other Financial Institutions provides the ability to send and receive funds to external accounts via electronic transfer (ACH). Please note, adding an external account for viewing is a different process, and can be seen in the previous section titled “Link an External Account (Viewing Only)”.

To link an external account for transfers:

  • Select “Transfers” under the “Move Money” tab
  • Navigate to the “More Actions” tab, and select “Add Account”
  • Select “Manually Add an External Account”
  • Review the Terms and Conditions and select “Agree and continue”
  • Select the "Account Type" (i.e. Deposit or Checking)
  • Enter in your "Account Details" and select continue
  • You will then be asked to confirm your identity with a security code sent via text, email or phone call
  • Enter in the code to verify your identity
  • Then, two (2) deposit transactions will be sent to this account
    • It may take up to three (3) business days to appear in the transaction history
  • Afterwards, you will go to "Settings" and select the "Accounts" tab to confirm the external account

To transfer to a linked external account:

Desktop:
  • Navigate to the “Move Money” tab
  • Click “Transfers”
  • Select the “From Account”
  • Select the “To Account” or add a new “To Account”
  • Complete the transfer details including amount, frequency and an optional memo.
  • Review and confirm the transfer!
Mobile:
  • Navigate to the “Move Money” tab
  • Select “Make a Transfer”
  • Select the “From Account” and “To Account” or add a new Account
  • Complete the transfer details including amount, frequency and an optional memo.
  • Review and confirm the transfer!

To personalize the alerts and notices for each account:

Desktop:
  • Navigate to the “Preferences” tab
  • Click “Notifications”
  • Select the alerts you wish to configure
  • Toggle the individual settings you wish to configure
Mobile:
  • Navigate to the “More” tab
  • Select “Preferences”
  • Select “Notifications”
  • Select the alerts you wish to configure
  • Toggle the individual settings you wish to configure

To help you on your financial journey, you can view your VantageScore® . VantageScore® is a credit score model used by hundreds of financial institutions. To sign-up to view your Free VantageScore®:

Desktop:
  • Navigate to the “Financial Wellness” tab
  • Click "Credit Score & More"
  • Review and accept the terms and conditions
Mobile:
  • Navigate to the "Accounts” Screen
  • Select “Get your free credit score”
  • Review and accept the terms and conditions

You may also view your credit score once you have registered with Credit Score & More on the 'Snapshot' page and the 'Accounts' page for Mobile, or on the Dashboard within Desktop inside a widget.

Send and receive money directly to your account to or from friends, family, and others you trust using Zelle® with the iPhone or Android app, or on a web browser. To make a Zelle® transaction:

Desktop:
  • Navigate to the “Move Money” tab
  • Click Zelle
  • Confirm your phone number and/or email for the two-factor authentication
  • Enroll your mobile phone number and/or email address
  • Add a contact with their phone number or email address
  • Start sending funds!
Mobile:
  • Select the Zelle tab on the bottom of the screen
  • Confirm your phone number and/or email for the two-factor authentication
  • Enroll your mobile phone number and/or email address
  • Add a contact with their phone number or email address
  • Start sending funds!

Utilize Card Management to monitor your Credit Union of Denver cards.
Follow these steps:

Desktop:
  • Navigate to the “Cards” tab
  • Click View Details on the card you wish to manage
  • Toggle through the various options, which include blocking the card, managing card alerts, blocking specific card controls including location and transaction types, ordering a replacement card, adding travel notices and initiating a balance transfer
Mobile:
  • Navigate to the “More” tab
  • Select “Cards”
  • Select “Card Management”
  • Click View Details on the card you wish to manage
  • Toggle through the various options, which include blocking the card, managing card alerts, blocking specific card controls including location and transaction types, ordering a replacement card, adding travel notices and initiating a balance transfer

CURewards within Card Management:

Desktop:
  • Navigate to the “Cards” tab
  • Hover over your Platinum or Secured Card
  • Select “Manage Card”
  • There you will see your total reward points earned and redeemed
Mobile App
  • Navigate to the “More” tab
  • Select “Cards”
  • Select “Card Management”
  • Select the card you wish to manage
  • Below the Card image you will see your total reward points earned and redeemed

You can name all your accounts and even change them to a new color identifier. To personalize your accounts:

Desktop:
  • Navigate to the “Preferences” tab
  • Click “Settings”
  • Click “Accounts”
  • Select the account you wish to rename and click the pencil icon
  • Rename the account, select a new account color and select “Save”
Mobile:
  • Navigate to the “More” tab
  • Select “Preferences”
  • Select “Settings”
  • Select "Accounts"
  • Select the account you wish to rename
  • Rename the account, select a new account color and select “Save”