- Never give your personal information out through email or text on mobile devices. If you contact us by phone, we do ask for identifying information to confirm who you are, but we do not ever contact you, asking for this information. Your personal information includes account numbers, social security number, passwords, PINs, or credit card security codes. If you are asked to verify any of these through email, text or a call which you did not initiate, do not fall for it. Contact your financial institution directly to confirm any attempts to gain information from you.
- Keep your PC antivirus programs updated and current any pc that utilizes the internet should have an ongoing virus program in place. McAfee, Kaspersky are a few of the well-known products. Make sure your program is set up to perform regular updates and scans. In addition to antivirus programs, we also recommend malware programs such as those offered through Malwarebytes. This will add additional protection to your pc.
- Contact Credit Union of Denver immediately at 303.239.1150 if you suspect any fraudulent or suspicious activity on your account. Forward any suspicious emails asking for your financial information or asking you to click on a link to verify financial information to firstname.lastname@example.org.
- If there is suspected fraudulent activity on your credit card, you may be contacted by a representative from our fraud area of Credit Union of Denver. The call will come from 888.918.7313 and the representative who contacts you will not ask you to give them any information about your card, but will only verify any suspicious transactions. If any transaction is not authorized by you, your card will be deactivated immediately and you will be directed to call the Card Services Department at the Lakewood branch directly to order a new card. If you are suspicious of any call you receive from C·U·D, DO NOT provide any information to the caller; hang up and call us directly at 303.239.1150 or 800.279.3288 to verify that the call was legitimate.
If you do find yourself falling victim to a fraudulent scheme or if you feel that you need some advice on how to handle any possible legal matters, we have a resource you may contact.
The Hughes Law Firm
The Hughes Law Firm has been providing credit union members legal services and guidance since 1974. This is a Group Legal Benefit Plan that is offered to our credit union members and it includes free educational seminars and a free consultation on many different personal and business legal matters. They have over 500 years of combined legal experience in areas such as Estate Planning, Colorado Medicaid, Probate, Estate Administration, Real Estate, Family Law, Divorce, Child Support, Business Tax Law, Criminal, DUI, Domestic Violence and more.
Let the Hughes Law team provide you with the legal assistance you deserve so you can gain control over your situation and regain peace of mind for you and your family. For any questions, give them a call at 303-4-ADVICE (303.423.8423).