To get started, use either Desktop or Mobile Banking.
New Users will need to register their account through the "New User" login button.

Existing Digital Banking members will need to login using their Username (not account number) and establish a new Password. (See below) 

Joint Owners will need to follow the same steps to establish their own login credentials. 

Step-by-Step Registration Instructions:

New users select 'New User' within the login box on our website or in the mobile app.

​Ready to log in? Important steps! 

To make our digital banking experience more secure, the username and password has an 8 character minimum. You will be prompted to reset your password upon logging in.

1. Username: The username needs to be 8-40 characters and can contain letters, numbers, and special characters
    
2. Password: The password minimum is 8 characters and requires an uppercase, number, special character and lowercase
    
3. Biometric authentication: Fingerprint and facial recognition will only become available once you’ve completed set-up
    
4. Choose your two-factor authentication method: Text, email, call me. (Extra security level to keep your accounts safe.) 
   Enter your two-factor authentication code and click verify
   You will then be asked to verify your contact information 

Don’t forget!  No one should ever ask for your credentials so they can conduct transactions or activity on your behalf. If you have been asked for this information, cease communication, and let us know immediately at 303.234.1700.

No. You only need an active membership account.

When experiencing an error message, try the following steps before contacting us:
1.    Clear the cache, reload, or refresh.
2.    Close the browser/application.
3.    Retry.
After trying this and you still continue to receive the error message, contact us by using this secure email portal, or call us at 303.234.1700 | 800.279.3288.

Important: When reporting problems to us, please have as much information ready as possible (e.g. when the problem occurred, browser version, etc.).

To show us the exact error message that you are receiving, display the error message on your screen and take a screenshot on your device.

For both Online and Mobile Banking (Digital Banking):

Click the “Forgot Username or Password” option. 

Username: You'll be asked to verify your identity using your Member Number, SSN, birth date, and email.

Password: Verify your Username, SSN, and zip code. 

Yes. After 3 invalid login attempts your account will be locked. You can unlock your account by selecting "Forgot Password" and follow the prompts. It will require your two-factor authentication in order to reset. 

You can unlock your account by selecting "Forgot Password" and follow the prompts. 

For your security, your account is locked if you have incorrectly entered a password too many times in a row.