Life online keeps getting more convenient. We can subscribe to a service, renew software or solve a technical problem in just a few clicks. Unfortunately, scammers are finding new ways to turn that convenience into an opportunity.
At Credit Union of Denver, we're doing life with you, which means we're looking out for more than just your accounts. We're looking out for the risks that can show up along the way, including scams designed to make you panic, act quickly and hand over access to your computer or financial information.
What To Know
Scammers use fake subscription-renewal emails to create panic and gain access to computers and financial information. The message may claim that an antivirus program or other service is about to renew for hundreds of dollars and provide a phone number to cancel the charge.
The NSA and CISA warn that these emails often direct recipients to a fake help desk. A scammer posing as a representative may ask you to install remote-access software, then steal information, install malware or pressure you to open financial accounts.
Protect Your Accounts
Because your devices connect to banking, email, shopping and other accounts, remote access can lead to financial theft and additional scams.
If a message combines money and urgency, pause. Do not call the number, click links or install software until you verify the charge through the company’s official website or another trusted source.
Ask Yourself:
- Did I sign up for this subscription, and does the charge appear in my account?
- Is the sender creating urgency or insisting that I call a number in the message?
- Why am I being asked to install software, share a verification code or open a financial account?
Be Careful With Remote-Access Requests
Legitimate remote-access software can still be misused. Never sign in to a bank, credit card or other financial account while an unknown person can view or control your device.
If you already granted access or entered sensitive information, disconnect the device from the internet and end the remote session. Contact your financial institution using a trusted number, change exposed passwords from a secure device and review your accounts for unfamiliar activity. If you shared a verification code or card information, report that as well.
Remember: pause, verify and never give an unexpected caller remote access.
At Credit Union of Denver, we're doing life with you and that includes helping you stay aware of the scams that can show up along the way. The next time an unexpected email says you're about to be charged, stop and take a closer look. When money and urgency are involved, a few extra seconds can be worth it.