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Routing # 307075259

Digital Banking Usernames & Passwords FAQ

What can I do to protect my information and keep my devices safe?

These are some SECURITY BEST PRACTICES:

  • Don't use common information, create a strong password using lowercase, uppercase, number, and special characters.
  • Change your password every 90 days.
  • Use different passwords for different sites.
  • Don’t share or leave your login credentials accessible to others.
  • Don’t click on unfamiliar links or websites.
  • Don’t reply to unfamiliar emails requesting information.
  • Don’t open email attachments unless you are expecting them.
  • Don’t give out previous passwords via email, phone, text or mail.
  • Treat your Smartphone like a computer and protect it with anti-virus software.
  • Use the Keypad lock or phone lock function of your mobile device when not in use.
  • Delete text messages, emails, and other sensitive information before loaning out or selling your mobile device.
  • Avoid storing passwords or other sensitive information on your mobile device where it could be discovered if your device is lost or stolen.
  • Never disclose via text message, phone call or email your personal or financial information
    • Account numbers
    • Passwords
    • Social Security Number
    • Date of Birth
  • Avoid using public WiFi.
  • Consider your WiFi and Bluetooth connection settings (even at a trusted retailer), fraudsters can spoof the name of reputable hotspots.
  • Download the most recent versions of apps and keep them updated.
  • Keep your operating systems updated on each device. 
  • Sign off when you are finished using the Credit Union of Denver app rather than just closing it.

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