You can enroll any Credit Union of Denver Debit, Credit or HELOC card with Card Control.

No, as an authorized user you can only enroll one phone number per card. However, different cards may have different alert destinations.

Yes, after enrolling in Card Control you will automatically receive alerts for any declined purchases. You cannot opt out of this.

We don’t charge a fee, but alerts will be sent to your mobile phone via text message and standard text message and data rates assessed by your mobile carrier may apply. Please check with your mobile carrier to ensure that you own an SMS-capable mobile device that is registered on a carrier network and elected for a data plan that includes use of SMS capabilities.

Acceptance of messages received is the sole liability and responsibility of the cardholder.

1. Download and log-in to our Mobile App
2. Select the hamburger menu in the top left-hand corner
3. Select 'Card Control' from the menu
4. Select 'Add a Card'
5. All cards associated with the member’s account will be listed here. (Keep in mind, Online Banking profiles are account specific, therefore only cards associated with the account the member is logged into will display here.)
6. Select the card you would like to register
7. Next select a pre-established device or add a new device
8. Name your Device
9. Add a phone number for your device
10. The device you just created will now display as a device option
11. You can now assign Controls and Alerts to any registered card

Card Control is only available via Mobile App for iOS and Android.

Typically, responses arrive within two minutes, but timing may vary. You may experience delays or failures in delivery of an alert because of any of the following circumstances:

1. merchant delay in processing a transaction;
2. delays and/or failures attributable to network operators and telecommunications providers;
3. if your mobile device is off or out of operating range of a carrier with an appropriate signal for SMS and/or data services;
4. a variety of other wireless service and coverage conditions

No. Text message alerts can only be sent via U.S. carriers and will only be receivable in the U.S. 

First, login to our Mobile Banking app and Lock you card.  This will make your card unusable. Then please contact us:

Card Department

• Card Services during regular business hours 303.963.1340

Lost or Stolen Cards

• Credit Card – After Hours 866.820.5890
• Debit Card – After Hours 888.918.7746

Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information.

Yes. Our first priority is to protect your personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, DO NOT RESPOND!

In order to receive alerts to your new phone number, you will need to change the destination device for your card in the Mobile App with the new mobile number.

Please call Credit Union of Denver to unenroll. 

Card Department

• Card Services during regular business hours 303.963.1340